AI Chat & Voice Assistants
Assistants that answer like your best team member — any hour
We build AI chat and voice assistants grounded in your own policies, services and documents, so customers and staff get fast, accurate answers and a smooth hand-off to a person when needed.
What it is
AI Chat & Voice Assistants, explained
An AI assistant is a conversational interface — on your website, by phone or inside Microsoft Teams — that answers questions using your approved content rather than the open internet. Grounding the assistant in your own knowledge base (often called retrieval-augmented generation, or RAG) keeps answers accurate and on-brand.
Sound familiar?
- The same questions arrive by phone and email every day
- After-hours enquiries go unanswered until the next business day
- Staff search through shared drives to find the right policy or procedure
- Generic chatbots give vague or wrong answers that frustrate customers
What we deliver
Capabilities
Website chat, phone and internal assistants that answer accurately from your own knowledge, book appointments and hand off to your team.
Website chat assistant
Answers service, pricing-process and policy questions from your content, and captures qualified leads.
AI phone & voice agent
Answers calls, books appointments and transfers to staff — available as part of our AI Phone & Front Desk Platform.
Internal knowledge assistant
Lets staff ask questions across policies, manuals and SharePoint — with links to the source.
Smart hand-off
Passes the full conversation to a person by chat, email or ticket when a request needs a human.
Guardrails & privacy
Topic limits, approved sources, redaction of personal information and conversation logging.
Analytics
See what people ask most, where answers fall short and what content to improve.
Use cases
Where it helps
- Front-desk enquiries for clinics, schools and offices
- After-hours lead capture and appointment booking
- IT and HR help-desk questions for staff
- Product and service FAQs on your website
- Multilingual answers for diverse communities
Outcomes
What you can expect
- Instant answers around the clock
- Fewer repetitive calls and emails for your team
- More enquiries captured outside office hours
- Consistent answers drawn from approved sources
How do you stop an AI assistant from making things up?
We ground the assistant in your approved documents and data, instruct it to answer only from those sources, show citations where useful, and test it against real questions before launch. When it is unsure, it says so and hands off to a person.
Can an AI assistant answer the phone?
Yes. A voice agent can greet callers, answer common questions, take messages, book appointments and transfer calls to staff, using natural-sounding speech.
Where is conversation data stored?
We design each assistant around your privacy requirements, including options for Canadian data residency, retention limits and redaction of personal information, in line with PIPEDA and applicable provincial privacy laws.
Related
Often paired with
Ready to see what AI can do for your organization?
Book a consultation. We will talk through your goals, look at one or two processes, and tell you honestly where AI can help — and where it will not.