AI Phone & Front Desk Platform
Never miss a call, text or booking again
Your business phone system, a 24/7 AI receptionist, two-way texting, call logs and online booking — in one platform, set up for you and supported by a local team.
- ✓ Keep your business number
- ✓ Answers 24/7
- ✓ Works if your internet drops
- ✓ Local setup & support
Bright Smile Dental
AI receptionist · on call
Hi, I just moved to Saskatoon and need a cleaning. Are you taking new patients?
Yes, we’d be happy to see you! I have Tuesday at 10:30 or Thursday at 2:00 with our hygienist. Which works better?
Thursday, please.
You’re booked for Thursday at 2:00. I’ll text you a confirmation and our new-patient form now.
Booked · confirmation texted
Call summary saved to the call log
Example call
Five tools, one platform, one login:
- Phone system
- Answering service
- Texting app
- Booking tool
- Call tracking
- Fax line
What it is
An AI front desk for your business
The ITwill AI Phone & Front Desk Platform combines a cloud business phone system with an AI receptionist that answers calls and texts in your business’s name, books appointments, and logs every conversation with a written summary — while routing anything that needs a person to the right member of your team.
Unlike off-the-shelf tools, we configure the platform around your services, hours, policies and calendar, and train the AI receptionist on how your business actually talks to customers.
What’s included
Everything your front desk needs, in one place
Six connected modules that share one contact history — so every call, text and booking is in context.
Business phone system
A modern phone system for your whole team
Cloud calling on desk phones, computers and mobile — with smart routing so every call reaches the right person, wherever they work.
- Desk phones, desktop and mobile apps on one number
- Auto-attendant menus, ring groups and call queues
- Business-hours, holiday and after-hours schedules
- Voicemail-to-email, call recording and fax-to-email
AI receptionist
An AI receptionist that never takes a day off
Answers in your business’s name, day or night. It handles common questions from your own information, books appointments and transfers to staff when a caller needs a person.
- Answers calls and texts 24/7, including after hours and overflow
- Trained on your services, hours, policies and FAQs
- Books, reschedules and cancels appointments
- Warm transfer or message-taking when a human is needed
Two-way texting
Text customers from your business number
Customers prefer texting. Your team can send and reply to texts from your main business number, in one shared inbox — with AI suggesting replies.
- Shared team inbox on your existing business number
- Missed-call text-back so callers are never left waiting
- Appointment confirmations and reminders by text
- AI-suggested replies and templates
Call logs & insights
Every conversation logged, summarised and searchable
See who called, when, what they needed and what happened next. AI writes a short summary of each call so nobody has to replay a recording.
- Complete call and message history for every contact
- Call recordings, transcripts and AI summaries
- Follow-up flags for calls that need action
- Reports on call volume, missed calls, wait times and bookings
Booking & reminders
Appointments booked while you work
Customers can book by phone, text or online. The AI checks availability, books the slot and sends confirmations and reminders to cut no-shows.
- Booking by phone, text or a link on your website
- Real-time availability from your calendar
- Automatic confirmations and reminders
- Easy rescheduling and cancellations
Automations & integrations
Connected to the tools you already use
Every call, text and booking can trigger the next step automatically — update your CRM, notify your team, send a follow-up or create a job — without anyone copying details by hand.
- Calendar, CRM and accounting integrations
- Team alerts in email, Microsoft Teams or Slack
- Follow-up and review-request texts after visits
- Custom workflows built around your process
How it works
From ring to booked — without lifting a finger
Here is what happens when a customer calls and your team is busy.
- 1
A customer calls
During a busy morning, after hours or while every line is in use.
- 2
The AI answers in your name
A natural, friendly voice greets the caller and understands what they need.
- 3
Questions answered, slot booked
It answers from your information, checks your calendar and books the appointment.
- 4
Confirmation by text
The customer receives a text confirmation and a reminder before the visit.
- 5
Your team stays in the loop
The call is logged with a summary; anything urgent is transferred or flagged.
Full feature list
Everything that’s included
A complete business phone system and AI front desk — no add-on apps to buy separately.
Calling
- Local and toll-free numbers
- Keep your existing number (porting)
- Unlimited extensions and users
- Auto-attendant (“press 1 for…”) menus
- Ring groups and call queues
- Business-hours, holiday and night modes
- Transfer, hold, park and pickup
- Follow-me forwarding to mobile
- Conference bridges
- Paging and intercom
- Music and messages on hold
- Caller ID name and number
- Emergency 911 with registered address
AI receptionist
- 24/7, after-hours or overflow answering
- Natural, human-sounding voice
- Trained on your services, prices and policies
- Books, reschedules and cancels
- Takes detailed messages
- Warm transfer to the right person
- Emergency and urgent-call escalation
- Answers texts as well as calls
Texting
- Two-way SMS and MMS on your business number
- Shared team inbox
- Missed-call text-back
- Confirmations and reminders
- Templates and AI-suggested replies
- Opt-in and opt-out handling
Voicemail, recording & fax
- Voicemail-to-email with transcription
- Shared and personal voicemail boxes
- Call recording (on demand or always)
- AI call summaries
- Fax-to-email and email-to-fax
Booking
- Booking by phone, text or web link
- Real-time calendar availability
- Staff, service and duration rules
- Reminders to reduce no-shows
- Waitlist and cancellation fill
Admin & reliability
- Call logs and reports
- Live call activity view
- Desk phone setup and provisioning
- Desktop and mobile apps
- Automatic failover to mobiles if your internet drops
- Local setup, training and support
Integrations
Works with the tools you already use
Calls, texts and bookings flow into your calendar, CRM and team chat automatically. If a system has an API, we can usually connect it.
- Google Calendar
- Microsoft 365 / Outlook
- Microsoft Teams
- Slack
- HubSpot
- Salesforce
- Zoho CRM
- Pipedrive
- QuickBooks
- Stripe
- Google Sheets
- Airtable
- Calendly
- Webhooks & any REST API
Automations
Busywork that happens on its own
Ready-made workflows we switch on for you — and tailor to your process.
When
A call is missed
- Text the caller back right away
- Create a lead or contact in your CRM
- Alert the team in Teams or Slack
When
An appointment is booked
- Add it to the right calendar
- Text a confirmation
- Send a reminder the day before
When
A visit is finished
- Text a thank-you
- Send your Google review link
- Schedule the next follow-up
When
A voicemail is left
- Transcribe it
- Email it to the right person
- Flag it if it sounds urgent
When
An urgent call comes in
- Page the on-call person
- Text them the caller’s details
- Log the outcome
When
The day ends
- Email a summary of calls and bookings
- List callbacks still open
- Highlight missed opportunities
Who it’s for
For any business that lives on the phone
Clinics & dental offices
Book and confirm appointments, answer common questions and cut no-shows.
Salons, spas & studios
Fill your calendar around the clock without interrupting clients in the chair.
Trades & home services
Capture every job request while your crew is on site.
Professional offices
Screen, route and log calls for law, accounting and consulting firms.
Retail & hospitality
Answer hours, stock and reservation questions instantly.
Schools & organizations
Handle routine enquiries and keep families informed by text.
Why switch
One connected platform vs. a patchwork of tools
- Calls answered after hours
- ITwill: AI answers, helps and books
- Typical setup: Voicemail or a paid answering service
- Texting customers
- ITwill: From your main business number
- Typical setup: Staff personal phones or a separate app
- Booking appointments
- ITwill: By phone, text or online — automatically
- Typical setup: Phone tag and manual entry
- Knowing what happened on a call
- ITwill: Logged with an AI summary
- Typical setup: Sticky notes and memory
- Number of systems to manage
- ITwill: One platform, one login
- Typical setup: Five or six separate tools
- When the office internet goes down
- ITwill: Calls fail over to mobiles or the AI
- Typical setup: Callers hear a busy signal
- Setup and support
- ITwill: Configured for you by a local Saskatoon team
- Typical setup: Do-it-yourself setup and generic support
Built for your business
Made for every kind of front desk
The platform is configured around how your industry books, answers and follows up.
Getting started
Switching is simple — we do the work
- 01
Assessment
We review your lines, numbers, phones and how calls are handled today, then recommend a setup.
- 02
Build & test
We set up menus, schedules, users, the AI receptionist and integrations, and test them with you first.
- 03
Number transfer
We handle the porting paperwork. Your old service stays active until the moment we switch.
- 04
Go live & train
We switch at a quiet time, set up phones and apps, train your team and keep tuning.
What you’ll need
- A reliable business internet connection
- Your existing numbers (or new ones from us)
- Compatible desk phones you own, new ones from us — or just the apps
- Access to your calendar or booking system
What is an AI receptionist?
An AI receptionist is a voice assistant that answers your business phone line, talks with callers in natural language, answers common questions from your own information, books appointments and transfers or takes a message when a person is needed. It works 24/7, including after hours and when your staff are busy.
Can we keep our existing phone number?
In most cases, yes. Your existing business number can usually be transferred (ported) to the platform, so customers keep calling and texting the number they already know.
Does the AI sound robotic?
No. The receptionist uses modern, natural-sounding voices and understands everyday speech, including follow-up questions and changes of mind. We tune the greeting, tone and wording to match your business.
What happens when a caller wants to speak to a person?
The AI can transfer the call to the right person or team during business hours, or take a detailed message and flag it for follow-up. You decide which requests always go to staff.
Can customers text our business number?
Yes. Two-way texting works from your business number. Your team replies from a shared inbox, and the AI can answer common texts and send confirmations and reminders automatically.
How does booking work?
The AI checks real-time availability in your calendar or booking system, books the appointment, and sends a confirmation and reminder by text. We set up the rules — appointment types, durations and who can be booked.
Are calls recorded and logged?
Every call and text is logged with the caller, time and outcome, along with an AI-written summary. Recording and transcription can be turned on or off to suit your policies, with caller notice where required.
Is it compliant with Canadian privacy and anti-spam rules?
The platform is set up with Canadian requirements in mind, including PIPEDA privacy obligations and CASL consent for messages. We help you configure consent, retention and access settings appropriately.
What phones do we need?
You can use compatible desk phones you already own, get new ones from us pre-configured, or skip hardware and use the desktop and mobile apps. Most offices use a mix.
What happens if our internet goes down?
Calls automatically fail over — to staff mobiles, another office or the AI receptionist — so callers still get through. Service returns to normal as soon as your connection is back.
How long does it take to switch?
Setup and testing happen while your current system is still running. Transferring numbers usually takes from a few days to a few weeks depending on your current provider, and your old service stays live until the switch, so there is no gap.
Does it work with our CRM or calendar?
Yes. Calls, texts and bookings can connect to calendars such as Google and Microsoft 365, CRMs such as HubSpot, Salesforce and Zoho, and almost any system with an API — so details flow automatically.
Do you support 911 and fax?
Yes. Emergency 911 calling uses the address registered for each location, and fax-to-email is available for offices that still send and receive faxes.
How much does it cost?
Pricing depends on the number of users, phone numbers and features you need. Book a consultation and we will recommend a setup and give you a clear quote.
Hear the AI receptionist answer your business
Book a demo and we will show you the platform set up for a business like yours — calls, texts, call logs and booking working together.